Melanie M. Fletcher
Plano, Texas
SKILLS
I have been a technical writer for fourteen years; during this time I have written user guides, on-line help pages, release notes and project documentation for companies in the telecommunications, digital commercial transmission, computer consulting fields and power utilities fields. As part of my technical responsibilities, I have designed websites and developed GUI layouts for web-based applications, and created training suites for the applications. I have also been a product manager for a web-based application that utilized HTML templates and JRun servlets to create platform-independent web-based training courses, and trained people in the use of the tool. I possess excellent communication and research skills, a range of multimedia and programming capabilities, and a short learning curve with regard to new applications.
COMPUTER EXPERIENCE
Computer Systems:
- Macintosh
- PC and compatibles
- Sun systems
- UNIX
Computer Skills:
- HTML, DHTML, ASP, JSP (Dreamweaver, MS FrontPage 2000, Flash, Shockwave, RoboHelp, Captivate)
- Desktop publishing (Framemaker 5, Quark XPress, Pagemaker, Adobe Acrobat)
- Computer graphics (Adobe Photoshop and Illustrator, Fireworks, Freehand, Paint Shop Pro)
- Word processing and other office applications (MS Word, MS Excel, MS Office, MS PowerPoint, MS Visio, Micrografx FlowCharter, Source Safe, WinCVS)
- Perl Programming: Hands-On (Learning Tree, London, 1999)
- Java Programming: Hands-On (Learning Tree, London, 2000)
- Hands-on Javascript: Building Interactive Web Pages (Learning Tree, London, 2000)
- CIS 100 (Computer Information Systems--use of personal computers and applications), Purdue University-Calumet
PROFESSIONAL EXPERIENCE
2007
Sr. Technical Writer
Alliance Data -- Richardson, TX
- Assigned to training team for First Choice Power (electric power reseller).
- Created training guides for new hire, front office and remittance groups.
- Created, updated and added voiceovers to online Flash demos using Adobe Captivate.
- Updated on-line help database using RoboHelp 5.
2005-2006
Sr. Technical Writer
Countrywide Home Loans (Operations Strategy & Communications) --
Plano, TX
- Created and maintained user guides and on-line help pages for web-based applications.
- Developed and maintained multiple business unit workflows in Visio and HTML.
- Worked with departmental web manager in testing applications, templates and other company-facing documentation.
- Proofread/edited departmental website documentation.
2001-2005
Technical Writer/Web Designer
Digital Generation Systems, Inc. -- Irving, TX
- Created and maintained user guides, on-line help pages, OH presentations and websites for web-based applications.
- GUI developer for DVPS 6.00, a web-based tool for transmission of video commercials from studios to networks.
- Worked with trainers to create on-line training suites for web-based tools.
- Created interactive tours of web-based applications for customer use.
- Assisted Marketing staff with copywriting, customer pitches and other documentation.
2001
Technical Writer/Web Designer, E-Business Division
Ericsson Inc. -- Richardson, TX
- Developed and maintained interactive catalog of e-business products and services.
- Created and maintained on-line help pages.
- Created and updated e-business procedural website and user documentation for internal use.
- Wrote articles for internal newsletter.
- Created marketing CD version of website in Dreamweaver with introductory Flash movie.
- GUI developer for Starlight, a web-based vendor credit usage tracking tool.
1999-2001
Product Manager, Pepper (simultaneous with Technical Writer position)
Ericsson Business Consulting AB -- Kista, Sweden
- Responsible for web-based solutions research and new technology acquisition in compliance with Ericsson technical architecture.
- Product manager for a web-based training package tool that uses HTML and JRun servlets to create interactive platform-independent training courses.
- Developed, wrote and taught courses for Pepper and other tools.
- Worked with multiple IT departments in assorted Ericsson companies to promote the use of Pepper as a training tool.
1998-2001
Technical Writer II, PDM-EDM
Ericsson Business Consulting AB -- Stockholm, Sweden
- Created and maintained user guides, on-line help pages, OH presentations and websites for web-based applications.
- GUI developer for Materials Data, a web-based tool for identification and tracking of environmentally affective materials in Ericsson-associated products.
- Served as local English-language editor for department; mentored new technical writers on Ericsson standards and preparation of publications.
1997
Graphics Designer (Freelance)
Circlet Press -- Cambridge, Massachussetts
- Created cover art and layouts for various publications.
1996-1998
Technical Writer I
Ericsson GRC-EU -- Rijen, Holland
- Produced GRC user manuals, white papers and presentations.
- Created pre-GPMS interhub hand-over and incident manager procedure documentation.
1994-1996
Technical Writer I
Ericsson ETL -- Montreal, Canada
- Created helpdesk procedure documentation.
- Developed and maintained project white papers, use cases, presentations and data flow documents.
- Created graphics and flowcharts for documentation.
1993-1994
DTP Assistant (Contract), Information Technology Department
Legal Aid Board -- London, England
- Created user manuals for Legal Aid computer systems.
- Designed layout and coordinated desktop publishing of IT manuals.
- Designed graphics and layout for Board presentations.